Vice President of Information Technology
The Information Technology Department is responsible for the operation and
maintenance of all network systems, computer hardware, software, telecom
systems, information and data security for the utility. The department
maintains and develops advanced applications, provides analysis of proposed
software, and conducts ongoing computer training for employees.
The Application Development Division supports the core billing, accounting and
financial systems for the utility. They maintain the software packages used
throughout the company manage the production of bill printing and develop
e-commerce solutions for customers and corporate use. They also provide limited
programming and reporting services to affiliate agencies within the city of
Kissimmee and Toho Water Authority.
The Operations Division is responsible for the network enterprise, PCs, laptops,
servers, database architecture and end user support.
This work center manages primary and backup systems to support KUA's
business operations and disaster recovery capabilities.
The Information Security Division administers storage of corporate records and
critical data systems. This division is tasked with retention of existing
records, digital media archiving, video surveillance, asset inventory, data and
physical security administration.
The Administrative Division oversees all accounting, personnel actions,
documentation for department activities, and conducts in house training. They
also provide administrative support to each of the five IT divisions and
coordinate department functions.
The Telecom Division maintains the telephone systems,
switchboard, VOIP, websites and Internet connectivity services for KUA. This
division also manages KUA.net's partnership with Century Link a provider of
DSL, Home Telephone and Satellite TV services.