• James C. Welsh - President and General Manager
• Kenneth L. Davis - Vice President of Engineering and Operations
• Chris Gent - Vice President of Corporate Communications
• Jeffery S. Gray - Vice President of Information Technology
• Wilbur Hill - Vice President of Human Resources
• Joseph Hostetler - Vice President of Finance and Risk Management
• Grant Lacerte - Vice President and General Council
• Larry Mattern - Vice President of Power Supply
• Susan Postans - Vice President of Customer Service
• Greg Woessner - Vice President of System Compliance and Operations

The Executive Office arranges all policy-making and informational public meetings for the KUA Board of Directors. One of the responsibilities of the President and General Manager is to ensure that policies made by the KUA Board of Directors are implemented and direction that is given by the Board is properly followed throughout the utility.

The Executive Office is where recommendations are brought and decisions are made to take these recommendations for the betterment of KUA's operation before the Board for consideration. The direction that KUA takes is based on the needs of the community. This is achieved through involvement in the community and a harmonious working relationship with both city and county government personnel to encourage a unified vision.

The President and General Manager provides leadership and support of the executive staff to ensure reliable and quality service to our customers. The executive staff has daily interaction with personnel from other electrical utilities and public power organizations, employees, and customers.

Kenneth L. Davis 
Vice President of Engineering and Operations

The Engineering and Operations Department is responsible for the planning, design, construction and operation of all transmission, distribution and substation facilities. It is the Department's responsibility to ensure adequate and reliable electric service from the generation supply down to each home and business.

The Engineering Division is the first point of contact with new customers or existing customers requiring new electrical service. The Divisions is responsible for planning and designing any new distribution facilities required for service to these customers.

The Fleet Services Division is responsible for maintaining the entire KUA fleet of vehicles and equipment. The Division now maintains over 130 utility vehicles and utility equipment.

The Materials Management Division manages a fully-automated warehouse. KUA stocks over 1,600 different items--from auto parts, nuts and bolts, to concrete poles and fuel. Approximately $4 million of inventory is issued out of our warehouse each year. The Division is charged with the responsibility to ensure that adequate supplies and materials are on hand for normal operations and for emergency situations.

The System Control Division maintains state of the art relaying equipment that provides protection for the transmission and distribution equipment and ensures reliable electric service. The Division also maintains approximately 100 miles of fiber optic circuits and an extensive communications system.

At the heart of the department is the Energy Control Center (ECC), which serves as the nerve center of the entire KUA system. The responsibilities of Energy Control Center personnel include taking trouble calls from the KUA customers, dispatching crews to the sources of system problems and coordinating the restoration of power during power outages. During severe weather conditions, the ECC serves as the command post for all KUA emergency operations.

Chris Gent 
Vice President of Corporate Communications

The Vice President of Corporate Communications serves as media spokesman for KUA and is responsible for the utility's customer, employee, community, and industry communications. He serves as internal advisor to KUA's CEO and Executive Staff on communications, media and marketing issues, and he is part of the development team for KUA.net, the Internet division of KUA.

Jeffery S. Gray 
Vice President of Information Technology

The Information Technology Department is responsible for the operation and maintenance of all network systems, computer hardware and software for the utility. The department maintains and develops advanced applications, provides analysis of proposed software, and conducts ongoing computer training for employees.

The Application Development Division supports the core billing, accounting and financial systems for the utility. They maintain the AS/400 software packages used throughout the company and also develop e-commerce solutions for customers and corporate use. They also provide limited programming and reporting services to affiliate agencies within the city of Kissimmee.

The Operations Division is responsible for all network hardware and software. They administer the AS/400, PC and Server support and generate utility billing for all KUA cinsumers. This work center is also responsible for computer, network, and phone sytem support for KUA's power plants, operational buildings and disaster recovery facilities.

The Information Management Division administers storage of corporate records and critical data systems. This division is tasked with retention of existing records, digital media archiving, data security and physical security administration.

The Administrative Division oversees all accounting, personnel actions, documentation for department activities, and conducts in house training. They also provide administrative support to each of the five IT divisions and coordinate department functions.

The ISP Division, KUA.Net, is a full service Internet Company, providing high speed and dial-up connectivity, web hosting and design, co-location solutions, and tech support. KUA.Net's tech support, sales and professional staff are part of this division. The ISP also provides residential and commercial phone service and home security monitoring through stratigic partnerships..

Wilbur Hill 
Vice President of Human Resources

The Human Resources department is responsible for the human resources/personnel administration of KUA. This includes recruiting, staffing, risk management, safety and communications. The department manages pension and healthcare programs and unemployment compensation. The department is also responsible for all the utility's insurance claims.

The Human Resources department houses the KUA Office of Communications which has responsibility for all internal, external, community, and industry public relations and communications as well as the coordination of special events and the KUA Speakers Bureau.

Joseph Hostetler 
Vice President of Finance and Risk Management

The Finance Department ensures the financial integrity of the KUA while maintaining competitive rates. The department provides administration of all financial activities of the KUA including all financings of major projects and the investment of all KUA funds.

Financial reporting includes all KUA financial transactions and analysis, preparation of monthly financial reports, the preparation of the Comprehensive Annual Financial Report (CAFR), the Annual Budget and the Annual Ten Year Plan. These documents are instrumental in the financial planning for the KUA in the short and long run.

The department is also responsible for the purchasing of all goods and services for the KUA, the oversight of the administration of the KUA Employees' Retirement Plan, and the oversight of the KUA risk management functions which includes overseeing all insurance requirements for the KUA.

Grant Lacerte 
Vice President and General Council

The Vice President and General Council acts as KUA's in-house counsel restricting his practice to KUA matters. Advises KUA concerning legal rights, obligations, and privileges; Studies Constitution, statutes, decisions, and ordinances of quasi-judicial bodies. Keeps abreast of and advises on current developments in related aspects of the law which affect areas of concern to KUA. Examines legal data to determine advisability of defending or prosecuting lawsuits.

Oversees KUA's legislative and regulatory activities at the local, state and national levels. May act as agent of KUA in various transactions. Coordinates the activity and involvement of outside counsels in various specialties of law (e.g. labor, bond underwriting, eminent domain, etc.) Interfaces with and coordinates legal and regulatory activities with attorneys and lobbyists of KUA state and national associations and agencies

Larry Mattern 
Vice President of Power Supply

The Power Supply department is responsible for providing an adequate supply of energy used by KUA customers. This need is met by electricity generated by KUA's two power plants under the Power Production division or through power purchased from other utilities. In order to keep these two plants operating, fuel procurement and fuel price hedging is another essential responsibility of the department. Marketing excess power through off system sales by this department brings much financial benefit to KUA.

The Bulk System Planning division plans for KUA's expansion by forecasting the growth of the system and determining how to most economically meet customer needs through either building new power plants or arranging to buy power from other utilities. In addition, this division is responsible for providing input into the formation of the Florida RTO and to provide testimony at hearings with the Florida Public Service Commission.

This department also attends regular committee meetings with the Florida Reliability Coordinating Council (FRCC) and performs impact studies to help maintain the reliability of the Florida transmission grid.

Susan Postans 
Vice President of Customer Service

KUA's Customer Service Department accepts and processes requests for new services or termination of services and customer inquiries and complaints. The department also has responsibility for reading meters, preparing customer billings, reconciling billing discrepancies, and maintaining rate schedules for all services.

The Support Services division of the department reads all electric and water meters each month, provides rereads of meters when necessary, manages all initiation and termination services, provides assistance with high bill complaints, and investigates power theft cases. The division also conducts energy audits to both residential and commercial customers.

The Customer Financial Services division provides cashiering services, assistance to delinquent payment customers, receives and records customer payments, and manages credit polices, collection procedures, and bad debt write off.

The Customer Accounts Division is responsible for most of the direct customer contact for KUA, whether over the phone or one on one with the customer. This includes answering questions about billing issues, full filling requests for service initiates and terminates, advising customers regarding rates, services, special programs and researching and resolving service and billing problems.

The Customer Billing Services Division produces the customers' bills based on the regular monthly cycle reads and customer requests for service initiates or terminates. The Division is also responsible for issuing final bills, refunding of customer deposits and reviewing customer accounts for reasonability in meter readings and charges associated with the readings.

Greg Woessner 
Vice President of System Compliance and Operations

KUA's System Compliance and Operations Department is responsible for maintaining the utility's electric reliability standards as well as all compliance monitoring. System Compliance and Operations also oversees transmission and distribution dispatch operations as well as the development of policies and practices related to inter-utility transmission access.