Welcome to the Kissimmee Utility Authority

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Sever Outage Alerts

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In the event of a major power outage following a hurricane or other disaster, KUA can send to interested customers text messages (SMS) and/or e-mail updates on restoration progress.

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Kissimmee Utility Authority - KUA
KUA Outage Alerts

Visit KUA's Lineman's Rodeo Website!

The Toho Water Authority

The City of Kissimmee



Customer Support - The Kissimmee Utility Authority


ElectricityKUA Customer Service & Utility Support

KUA's Customer Service Center is open weekdays from 7 a.m. until 6 p.m. for both the call center and walk-in lobby. Emergency support is available 24-hours a day.

  • Contact Online
  • Phone - (407) 933-9800 or toll-free at (877) 582-7700
  • Fax - (407) 933-1936

ElectricityCustomer Welcome Packet 

KUA provides a downloadable Customer Welcome Packet for new customers. The 19-page guide includes electric service rates, outdoor lighting rental options, a bank drafting authorization agreement, Good Neighbor Utility Assistance Fund brochure, and an ENERGY STAR brochure with tips on saving energy.

KUA's Carroll St. Facility   Walk-in Business Address:

Kissimmee Utility Authority
1701 W. Carroll St.
Kissimmee, Florida 34741