The Customer Service Center is available Monday-Friday from 7:00 a.m. – 8:00 p.m. excluding holidays to respond to online requests. If you need immediate attention please call 407-933-9800 24-hours a day.


Street Lights

Street Light Outage

Use the form to notify KUA of a Streetlight in need of attention.


Twitter Icon on a Keyboard

Severe Outage Alerts

To receive updates from KUA on power restoration following a hurricane or major storm.


Using Cell Phone

Contact KUA

Contact the Kissimmee Utility Authority.


Power Lines

Report Utility Theft

Utility theft is illegal and raises rates of all of KUA’s customers. Help us stop utility theft today!


Customer Service Representative

Customer Support

KUA provides a downloadable Customer Welcome Packet for new customers.