Hurricane Jeanne Sets Sights on KUA Service Area

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KISSIMMEE, Fla., September 25, 8:30 p.m. – Kissimmee Utility Authority, Florida’s sixth largest municipal utility, is preparing for Hurricane Jeanne’s anticipated arrival on Sunday.

The utility today elevated to a higher readiness level in order to brace itself for the storm’s anticipated heavy rains and hurricane-force winds. Disaster-causing conditions are expected to strike KUA’s service territory within 24 hours. Here are frequently asked questions surrounding hurricanes and power outages:

Q. What should I do to report a power outage?

A. Call (407) 933-7777. Be prepared to give the following information: account number, address, telephone number and nature of problem (power outage, partial power, dim or flickering lights, etc.) Remember, always treat a downed power line as if it were “live.”

Q. Is it true KUA automatically turns the power off during a hurricane?

A. No, KUA will not automatically turn the power off unless specifically directed to by Osceola County emergency management officials.

Q. Is there a priority system for restoring power during major outages?

A. During major outages, it is necessary for KUA to set priorities for restoring power. Our first priority is to restore power to health care facilities, emergency shelters and public safety office. KUA crews will then restore power by simultaneously repairing transmission lines, substations and main distribution lines. Once the main power lines are repaired, crews will turn their attention to individual service wires. Be assured that KUA will make every effort to restore your power as quickly and safely as possible.

Q. What is the loud noise that occasionally occurs before a power outage?

A. KUA and other electric utilities use fuses to protect equipment and lines. The loud noise is a fuse blowing to prevent damage to the system.

Q. Should I attempt to connect my portable electric generator to the electrical system within my home or on KUA’s system?

A. No. Such an attempt could prove deadly. Portable generators are intended to be connected directly to appliances or other equipment. Attempting to plug in to the system could cause the system to back feed, start an electrical fire or could result in shock or electrocution of a utility worker.

Q. If a storm damages electrical wires inside my home, is KUA responsible for repairs?

A. Typically, no. KUA is responsible for providing power to your meter and service entrance or “weather head.” Beyond that, the customer is responsible for repairs. Contact a qualified electrician if damage is suspected.

KUA will post daily updates related to power outages and restoration at www.kua.com. Customers can also check local media outlets for information.

Founded in 1901, KUA is Florida’s sixth largest community-owned utility providing electric service to 58,000 customers in Osceola County.

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Chris M. Gent
(407) 933-7777 x 1116
cgent@kua.com