KUA Activates Its Storm Emergency Plan

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KISSIMMEE, Fla., September 25, 12:00 noon – Kissimmee Utility Authority (KUA) has activated its storm emergency plan to deal with anticipated damages and outages from Hurricane Jeanne. KUA urges its customers to be prepared for extended power outages.

KUA managers have contacted utilities and contractors both inside and outside of Florida to secure extra crews to assist KUA with power restoration.

KUA customers who lose power should call the utility’s 24-hour outage line at 407-933-7777.

As the community prepares for the storm, KUA offers these safety tips:
• Stay away from all downed lines. Warn others to do the same, including children and pets.
• Wait a reasonable time before calling KUA if your entire neighborhood is without power. Extra calls jam utility switchboards. Please make only one call.
• Keep freezer doors closed and sealed. Well-filled freezers keep most foods frozen two to three days.
• Do not connect portable generators to your household electrical system. This can cause serious injury to you and to KUA employees working on the lines in your neighborhood. Connect only essential appliances – such as freezers and refrigerators – directly to the generator.
• Turn off large appliances and air conditioners at the circuit breaker and wait 10 to 15 minutes after power has been restored before turning them back on.
• If there is damage to your meter box or the pole (weather head) on top of your meter box, you must first have an electrician make repairs before KUA can restore your service.
• If there is flooding in your home or business, KUA may be unable to restore electric service until the building is inspected by Kissimmee or Osceola County code officials.
• Charge cell phones, pagers and other electronic devices before the storm hits.
• Wash all your clothes and dishes.
• Please be patient. KUA crews will work as fast as safety allows. Before neighborhood lines can be worked on, KUA crews must first repair larger lines that bring power to neighborhoods.

KUA will post daily updates related to power outages and restoration at www.kua.com. Customers can also check local media outlets for information.

Founded in 1901, KUA is Florida’s sixth largest community-owned utility providing electric service to 58,000 customers in Osceola County.

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Chris M. Gent
(407) 933-7777 x 1116
cgent@kua.com