KUA Warns of Utility Phone Scam

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KISSIMMEE, Fla., March 21, 2007 – Kissimmee Utility Authority (KUA) today issued a warning to utility customers not to fall victim to scam artists posing as bank employees.

KUA received a report on Tuesday from a customer who had been contacted by a representative of the American Bank Association on behalf of the utility. The supposed worker said the customer needed to provide updated personal and banking information because of a computer virus that had wiped the information from KUA’s customer database.

“Fortunately, this particular customer felt uncomfortable and hung up,” said vice president of customer service and marketing Mike Geraghty. “They correctly identified the request for their bank account number to be a red flag signifying fraud.”

KUA’s customer database has not been compromised by a computer virus and the utility has no relationship with the American Bank Association.

KUA values its relationship with its customers and employees, and is committed to the protection of their personal information. The utility advises anyone who has doubts about the legitimacy of a utility worker to verify employment at 407-933-7777.

Founded in 1901, KUA (www.kua.com) is Florida’s sixth largest community-owned utility providing electric and telecommunication services to 170,000 residents in five Central Florida counties.

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Chris M. Gent
(407) 933-7777 x 1116
cgent@kua.com