KISSIMMEE, Fla., July 1, 2009 – With more than 15,000 streetlights to maintain, Kissimmee Utility Authority relies on its customers to help identify streetlights that are malfunctioning or in need of repair. Now those outage reports can be sent to the utility using the micro-blogging service Twitter.
Customers with Twitter accounts can send a message, called a tweet, with the phrase #kuaalerts to notify KUA of a streetlight outage. The utility asks that the tweet also include the light pole number (a number located on the base of the pole), the nearest address or major cross streets and a contact phone number in case someone from the utility needs to follow up.
A typical tweet to KUA might look something like this:
Streetlight outages can also be reported via the utility’s website or by telephone at (407) 933-9800.
Signing up for a Twitter account is free and takes only a minute. To subscribe, go to KUA’s profile page (http://twitter.com/KUAalerts) and click on “Join today!” Think of a username, fill in a password, provide a valid email address and create an account. Participants can unsubscribe from the service at any time.
Note: There is no charge to report a streetlight outage, but standard text messaging rates or bundles may apply from your carrier.
Founded in 1901, KUA (www.kua.com) is Florida’s sixth largest community-owned utility providing electric and telecommunication services to 62,000 customers in Osceola County, Fla.
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Chris M. Gent