Third Time’s the Charm for Utility Customer

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KISSIMMEE, Fla., Feb. 1, 2007 – They say the third time is the charm and it was for Kissimmee resident Michael Carlo.

Carlo on Thursday became the third and final winner in a promotion designed by Kissimmee Utility Authority to encourage utility bill payments at area 7-Eleven convenience stores.

KUA has formed a strategic alliance with 7-Eleven to offer its customers hundreds of convenient bill payment locations throughout Florida, including 16 in Kissimmee. Each store contains a Vcom or “virtual commerce” kiosk where a bill can be paid using cash, checking account or ATM debit card.

To help customers get acquainted with the service, KUA waived the normal $1.50 transaction fee between Nov. 1, 2006 and January 31, 2007.

Each month during the three-month promotion, KUA randomly drew the name of one residential customer who used the Vcom kiosk to pay their bill. The three winning customers received credits on their accounts equal to the amount of their last monthly bill.

As the January winner, Carlo received a $226.63 credit on his utility account.

January customer payments made via a Vcom kiosk were up 82 percent over a typical month. The top 3 locations for customer payments were 7-Eleven stores located at 1011 Buenaventura Lakes Blvd., 51 W. Vine Street, and 1300 Donegan Ave. respectively.

Founded in 1901, KUA (www.kua.com) is Florida’s sixth largest community-owned utility providing electric and telecommunication services to 170,000 residents in five Central Florida counties.

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Chris M. Gent
(407) 933-7777 x 1116
cgent@kua.com