Utility Customers Ring Up $3 Million in Telephone Payments

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KISSIMMEE, Fla., June 7, 1:00 p.m. – Kissimmee Utility Authority’s interactive voice response (IVR) system marks its first year of service this week with very positive results.

Since its launch in June 2005, the utility’s IVR system has processed more than 15,500 customer bill payments by telephone, totaling $3 million.

“This kind of traffic shows that KUA customers are continuing to embrace more flexible, efficient methods of paying their monthly utility bill,” said Jef Gray, the utility’s vice president of information technology. “The IVR system has exceeded our expectations by allowing us to offer a payment solution that saves our customers time and money.”

Equipped with voice recognition, the system allows customers to either speak their responses or use a touch-tone phone keypad for data entry. The system makes customer account information instantly and easily accessible — 24 hours a day, 7 days a week.

Customers can check account balances, update account information and pay their bill. Payments can be made using Visa, MasterCard, Discover, American Express, debit cards and checks.

The IVR payment module is easy to use. The customer needs only to call KUA at 407-933-7777, enter the utility account number and follow the recorded menu prompts. Once the customer’s transaction is complete, he or she will receive a payment confirmation code.

Founded in 1901, KUA (www.kua.com) is Florida’s sixth largest community-owned utility providing electric and telecommunication services to 170,000 residents in five Central Florida counties.

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Chris M. Gent
(407) 933-7777 x 1116
cgent@kua.com