Cancel Utility Service

Use this form to request KUA to terminate service.

This is to be used solely by the current KUA account holder only. KUA will verify all information before the request is completed.


Account Holder Information


(Located on your KUA bill)


Customer's Date of Birth *


Final Bill Information

Your final bill will be sent to the address you provide below.


Service Stoppage Date

Date must be at least 3 business days from the current date. Stop date cannot be requested on a holiday or weekend.

Please list any additional comments

Submit for Authorization

By submitting this form you have authorized KUA to contact you for verification of this request.

*Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.



**Please note: If you don’t receive an immediate confirmation email in your inbox it is possible KUA did not get the information you submitted. If this occurs, please resubmit your information or call customer service at 407-933-9800. Thank you.


The Customer Service Center is available Monday-Friday from 7:00 AM till 6:00 PM excluding holidays to respond to online requests. If you need immediate attention please call 407-933-7777 24-hours a day.