Monthly Archives: June 2010

KUA Offices Closed for Independence Day

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KISSIMMEE, Fla., June 28, 2010 – Kissimmee Utility Authority’s customer service center and administrative offices will be closed in observance of Independence Day on Monday, July 5. Regular utility business hours will resume on Tuesday, July 6. Customers wishing to make a bill payment over the holiday weekend can do so through the utility’s automated… Read more »

Utility Publishes Hurricane Preparedness Guide in Spanish

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KISSIMMEE, Fla., June 15, 2010 – Kissimmee Utility Authority today announced that its comprehensive hurricane preparedness guide is now available in Spanish. The 2010 Osceola Hurricane Handbook, which is offered annually to Osceola County residents, was developed by the utility to help individuals and families prepare for the potentially devastating effects of hurricanes, tropical storms… Read more »

KUA Launches YouTube Channel

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KISSIMMEE, Fla., June 14, 2010 – To equip customers with information on reducing high energy bills while improving comfort, Kissimmee Utility Authority today announced the launch of a dedicated channel on the popular video-sharing website YouTube, http://www.youtube.com/KUADirect. The channel currently features 16 videos developed by the utility to address energy and water conservation, including information… Read more »

KUA Customer Satisfaction Up in 2010

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KISSIMMEE, Fla., June 11, 2010 – Kissimmee Utility Authority customers are mostly satisfied with their electric utility, according to the results of an annual customer satisfaction survey released Friday by the electric utility. The 36-question survey—which covered reliability, customer service, billing and payment, utility reputation and communications—was conducted by telephone in May by Coconut Creek,… Read more »

KUA to Host Customer Informational Gatherings

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KISSIMMEE, Fla., June 11, 2010 – As part of its ongoing customer outreach, Kissimmee Utility Authority will host a series of customer informational gatherings this summer. Utility managers and staff will be available at each meeting to provide information on customer service, bill payment options, customer assistance programs, service reliability, electric rates and energy conservation… Read more »