RESTORED 2017 KISSIMMEE UTILITY AUTHORITY REPORT TO THE COMMUNITY HURRICANE POWER RESTORATION HIGHLIGHTS COLLABORATION & INGENUITY Damage assessment, support and technological advancements expedite restoration efforts THIS IS THE STORY OF Electricity is part of the basic fabric of America.It’s essential to modern life.And it’s often taken for granted.Each time a light switch is flipped,a cell phone is charged,a dishwasher runs or a ceiling fan turns,power is being used.It’s generated far away, carried by miles of lines and carefully engineered to enter a home or business safely. When the normal flow of electricity is interrupted, it’s an inconvenience.But when a hurricane threatens Central Florida,it could mean lengthy outages and major grid restoration.On Sept.10,2017,when Hurricane Irma blew through Central Florida, Kissimmee Utility Authority employees used every tool at their disposal to keep the lights on: experience, preparation,determination,innovativeness, compassion and grit.And they would do just that.Together. Preparing for and responding to Hurricane Irma would be quite different than KUA’s response to Hurricanes Charley,Francis and Jeanne in 2004. Brian Horton,vice president of KUA’s Engineering and Operations department,reflected on how KUA’s response to Hurricane Irma differed from its response to Hurricane Charley.He thought for a moment,then said,“We were more proactive for Irma.For Charley, we waited until after the storm hit before requesting mutual aid from other utilities.But for Irma,we started requesting and staging mutual aid workers before the storm hit.” “Electricity is an essential service,”he continued. “Our customers expect us to do everything possible to restore power as safely and quickly as we can following major storms.” Horton manages 92 employees who are responsible for delivering electricity from the power plant to the customer.They build,maintain and repair the electric system.During power restoration efforts last September,his group swelled by 128 workers from 41 other out-of-state utilities as well as contractors who traveled to Kissimmee to help KUA get the lights back on and the air conditioners humming. Like others featured in this annual report,Horton had high praise for KUA employees as well as the out-of- state mutual aid workers.“We all worked safely and efficiently to restore power after Irma.No one was injured during restoration,and within 75 hours we had restored power to all customers who were able to receive power.” Aaron Haderle,manager of Transmission and Distribution Operations,noted this was the first year KUA utilized an electronic application to assess damage and integrate that information into the current outage mapping system.“By utilizing these two tools together,we were able to shorten restoration times because we had the damage locations populated with the outage areas on the map.This helped us be better prepared to restore our customers’services because we had all the information we needed in one active map and could see the progress in real time.” CONTINUED ON PAGE 2