Vice President of Customer Service
KUA’s Customer Service Department accepts and processes all customer requests, inquiries and concerns electronically, over the phone, and face to face. The department also has responsibility for metering, preparing customer bills, collections, energy conservation, solar energy information, emerging technologies, and revenue protection.
Susan C. Postans was appointed Vice President of Customer Service on March 31, 2008.
Susan has more than 31 years of electric utility customer service experience, including over 18 years at Progress Energy Florida, formerly Florida Power Corporation.
Susan oversees all customer service operations including metering, field services, meter reading, revenue protection, face to face customer care, call center, energy conservation, billing, credit and collections.
Susan earned her Masters of Business Administration degree from the University of Florida and a Bachelor of Science degree in education from the University of Michigan. In addition, she is a Certified Public Manager.
Susan began her career as a teacher in Orlando and has held previous positions as store leader for The Home Depot and Vice President of Operations for a Tampa-based financial consulting firm.
A graduate of Leadership Osceola, Susan is an active member and the former chairman of the board of the Boys & Girls Clubs of Osceola County. She also serves as a board member for the Downtown Kissimmee Area Council of the Kissimmee/Osceola County Chamber of Commerce.