KISSIMMEE, Fla., September 14, 2017 – Kissimmee Utility Authority has completed restoration to its customers impacted by Hurricane Irma. Power has been restored to all customers’ homes that are able to safely receive power.
At the height of Irma’s destruction, 38,000 – or 53 percent – of KUA’s 72,000 customers lost power. KUA line crews, tree trimmers and support personnel moved quickly to rebuild and restore service to customers, with the assistance of mutual aid crews from Indiana, Minnesota, Texas and Wisconsin.
Irma was the third-worst storm to strike KUA’s service area in recent history. In 2004, Hurricane Charley knocked out power to 100 percent of its customers, followed by Hurricane Jeanne which affected 59 percent of customers that same year.
“We appreciate the patience of our customers and are grateful for our employees and mutual aid crews who worked tirelessly during our 75-hour restoration effort,” said KUA president and general manager Jim Welsh. “Together, we weathered the storm.”
This afternoon, KUA sent crews to Orlando to assist Orlando Utilities Commission (OUC) with power restoration. More than 145,000 OUC customers lost power during Irma.
Customers who cannot safely receive power include those who have experienced electrical damage to their home, such as to their “weather head” or meter base, or customers whose dwellings were red-tagged as uninhabitable because of damage or flooding. These customers should contact a licensed electrician to make the necessary repairs. Customers should contact KUA at 407-933-9800 once repairs have been made to have service restored.
Founded in 1901, KUA (https://kua.com) is Florida’s sixth largest community-owned utility, powering 72,000 customers in Osceola County, Florida.