KISSIMMEE, Fla., March 2, 2017 – Kissimmee Utility Authority has earned accreditation from the Better Business Bureau, meeting the BBB’s rigorous and objective standards for ethics and trust.
To be accredited by the BBB, a business or organization must affirm that it meets and will abide by BBB standards, which are defined by the BBB Code of Business Practices. The code represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. KUA currently maintains an A+ rating with the BBB.
The code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business:
- Build trust
- Advertise honestly
- Tell the truth
- Be transparent
- Honor promises
- Be responsive
- Safeguard data and privacy
- Embody integrity
“Having the BBB accreditation further acknowledges our commitment towards transparency, ethical business practices and accuracy,” said Jim Welsh, KUA president and general manager. “It tells our customers that we are serious about our commitment to provide exceptional service.”
For more than 100 years, the Better Business Bureau, has focused on advancing marketplace trust, consisting of 112 independently incorporated local BBB organizations in the United States and Canada, coordinated under the Council of Better Business Bureaus (CBBB) in Arlington, Virginia.
Founded in 1901, KUA (www.kua.com) is Florida’s sixth largest community-owned utility powering 70,000 customers in Osceola County, Fla.