KUA Revamps Delinquency Notification Procedures

Placeholder image

KISSIMMEE, Fla., October 10, 2008 – Effective November 1, Kissimmee Utility Authority will no longer mail a second courtesy notice to customers who are delinquent on their utility bill payment.

As the economy tightens, the utility continues to look for ways to reduce operating costs while maintaining a high level of customer service. One of the areas where cost savings can be achieved is the elimination of one of the two courtesy notices currently mailed to delinquent customers. This change in procedure will result in an annual savings of approximately $80,000 for printing and postage costs.

To further enhance the delinquent notification process, KUA will launch an automated outbound call system to provide a recorded notification of payment due. Customers are encouraged to provide an accurate telephone number to the utility to ensure the call is properly routed.

Bill payment assistance is available through KUA’s Good Neighbor Energy Fund. The fund provides financial assistance to families in crisis who need help paying their electric bill. The fund is maintained through voluntary contributions from customers and employees of KUA, and all donations are matched dollar-for-dollar by the utility.

Founded in 1901, KUA (www.kua.com) is Florida’s sixth largest community-owned utility providing electric and telecommunication services to 170,000 residents in five Central Florida counties.

# # #

Chris M. Gent
(407) 933-9836