KUA Warns of Utility Scam

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KISSIMMEE, Fla., March 28, 2013 – Kissimmee Utility Authority is warning residents to be on the lookout for potential scam artists who pose as utility workers to steal money from customers.

Nearly one dozen KUA customers have reported receiving phone calls that claim their electricity will be turned off within hours unless they make an immediate payment by a prepaid debit card. Threats of immediate disconnection are a sign that customers might have been contacted by a scammer. Additionally, these scammers sometimes use “spoofing” software that lets them falsely display the name and phone number of the utility on the customer’s caller ID.

To confirm suspicions, customers should follow these tips and report the behavior:

• Be suspicious of callers who demand immediate payment for any reason.
• Never give out personal or financial information to anyone who calls or emails you.
• Never wire money or provide debit or credit card numbers to someone you do not know.
• Call KUA to find out if there is a problem with your account.

Customers approached for this kind of personal information, or who believe they may be a victim of a scam, should report the incident to law enforcement.

Founded in 1901, KUA (www.kua.com) is Florida’s sixth largest community-owned utility powering 64,000 customers in Osceola County, Fla.

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Chris M. Gent
(407) 933-9836