New Bill Payment Scam Targets Small Businesses in Kissimmee

KISSIMMEE, Fla., October 18, 2017 – Kissimmee Utility Authority is warning its customers to beware of a new bill payment scam targeting small businesses in Kissimmee.

Tonight, the utility received eight separate reports from businesses threatened with service disconnection if payment on an unpaid account balance was not made immediately. In one case, the scammers were successful in obtaining $500 from one unsuspecting business.

The businesses were contacted by phone by individuals claiming to be from KUA. On each occasion, the caller informed the business that they must pay a past due amount by credit card or a MoneyPak prepaid card to avoid immediate service disconnection, even though these customers are not behind on their payments.

Customers should be especially aware of call-back numbers 1-844-372-5039 and 321-275-1195.

KUA provides a mailed past-due notice and an automated reminder call before terminating service, but never demands direct payment over the telephone. If customers wish, they can arrange for a payment by check, credit card or debit card if they speak directly to a customer service representative or pay online at

Any threat of immediate disconnection is generally a sign that customers have been contacted by a scam artist. Customers approached for this type of personal information, or who believe they may be a victim of a scam, should report the incident to law enforcement.

Founded in 1901, KUA ( is Florida’s sixth largest community-owned utility powering 74,000 customers in Osceola County, Fla.