KISSIMMEE, Fla., October 1, 2009 – Kissimmee Utility Authority (KUA) will upgrade its utility software over the next six weeks which may result in increased customer wait times in its call center and lobby.
Beginning Oct. 19 and continuing through late November, the utility will parallel test an updated version of the utility’s software. The test is an important step in validating the integrity of the software which manages everything from service initiations and terminations to meter reading and billing. During this period each customer transaction will be processed twice – once in the current system, and once in the new system – which could lengthen the time required for each transaction.
To help speed things up, customers are encouraged to avoid peak transaction times which include Mondays and Fridays as well as during lunchtime each weekday. As a convenient alternative, utility payments can also be processed at all area Amscot Financial and 7-Eleven locations with no transaction fees.
KUA apologizes in advance for any inconvenience and appreciates the patience of its customers as it works to improve service.
Founded in 1901, KUA (www.kua.com) is Florida’s sixth largest community-owned utility providing electric and telecommunication services to 62,000 customers in Osceola County, Fla.
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Chris M. Gent