KISSIMMEE, Fla., June 25, 2007 – This week, thousands of Kissimmee Utility Authority (KUA) customers will find a new utility bill in their mailboxes. The easy-to-read format is designed to provide clear, concise information in plain language.
The new bill coincides with KUA’s conversion to a new customer information system that was implemented over the weekend after nearly two years of preparation.
While the bill format is new, the rates and conditions have not changed from the previous bill. The new bill only arranges the charges differently so that the bill is easier to read. The bill contains combined charges from KUA, Toho Water Authority and the city of Kissimmee.
“This is the first significant change to the utility’s bill design since 1989,” said Jef Gray, KUA’s vice president of information technology. “The new design is easier to understand and tries to address some of our customers most frequently asked questions.”
Among the new features:
• the account summary appears at the top of the bill for customers who want to know their account status at a glance, including last bill balance, payments received and current charges.
• simplified headings with the total amount due and the due date at the bottom of the bill.
• bar graphs of electric and water use history for the past 13 months, except for certain customer scenarios.
• the type of service (residential/commercial) is clearly identified.
• if there’s an unpaid balance, the “Past Due – Pay Now” is identified separately from the amount due and due date for current charges.
• a glossary of terms and other important information is found on the reverse side of the bill.
The new bills will not affect customers’ current billing cycle or payment date, but it could affect their account number. More than 7,000 account numbers had to be updated to make them compatible with the new software system.
It is important for customers to use the new account number when remitting payment. Customers who pay their utility bill via online banking will need to change the account number in their computer records as well.
Questions about the new bill can be answered by KUA’s customer care center at (407) 933-7777.
Founded in 1901, KUA (www.kua.com) is Florida’s sixth largest community-owned utility providing electric and telecommunication services to 170,000 residents in five Central Florida counties.
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Chris M. Gent