KISSIMMEE, Fla., August 21, 2013 – Kissimmee Utility Authority today announced a restructuring of its credit card processing fees that will significantly lower costs for many of its residential and commercial customers.
In April, the utility contracted with Paymentus to process all credit and debit card payments. The contract represented a reduction in processing fees for some customers, but an increase for others, especially those operating short-term vacation rental properties in Osceola County.
“Our customers spoke. We listened, and acted,” said KUA’s vice president of customer service Susan Postans. “We went back to the negotiating table with Paymentus to develop a more favorable fee structure for our customers.”
The negotiated fee, which takes effect Aug. 26, is a flat $4.95 for payments up to $1,000 on both residential and commercial accounts. Multiple payments can be made if the charge total exceeds the maximum payment amount, but a processing fee will be assessed to each individual transaction.
“We are committed to listening to customer suggestions and will continue to work hard every day to earn their trust,” said Postans.
Credit cards accepted are Visa, MasterCard and Discover.
Founded in 1901, KUA (https://kua.com) is Florida’s sixth largest community-owned utility powering 64,000 customers in Osceola County, Fla.
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Chris M. Gent