Welcome to the Kissimmee Utility Authority

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About KUA

Mission and Vision

Mission Statement:
To provide reliable and economical services to our customers while partnering with the community and the environment.

Our Vision:
To be the right utility, providing the right services, at the right time.

Learn more about KUA

Kissimmee Utility Authority - KUA
KUA Outage Alerts

Visit KUA's Lineman's Rodeo Website!

The Toho Water Authority

The City of Kissimmee

Billing and Payments - The Kissimmee Utility Authority

KUA's Online Billing


Pay at local area Amscot locations

  • Pay Your Bill at Amscot - Utility payments can be made using cash or money orders. The normal $1.00 transaction fee charged by Amscot will be paid by the utility, so there is no charge to the customer for this convenience. Amscot Financial has nine locations in Osceola County and 32 locations in Orange County. All Amscot locations are open seven days a week, including weekends and holidays. Select Amscot locations are open 24 hours a day. To find an office near you, call Amscot toll-free at 1-800-801-4444.

Pay Your Bill at 7-Eleven Stores with Vcom

  • Pay Your Bill at 7-Eleven - Did you know that you can now pay your monthly KUA bill at most area 7-Eleven stores? That's right! You can pay your utility bill using cash, checking account or ATM debit card at stores equipped with a Vcom machine. Touch screen and directional instructions are available in English and Spanish. Receipts are issued for each payment, and KUA is electronically notified of the payment.

Paying by Phone and in Person

  • Customer Service Representitives can accept checking and credit card payments over the phone 24-hours a day. Call (407) 933-7777 or Toll Free (877) 582-7700.
  • KUA's Carroll St. facility is open for walk-in payments from 7:00 AM till 6:00 PM weekdays excluding holidays.
  • Payment Deposit Box - Customers can also use the payment deposit box 24-hours a day located at 1701 W. Carroll St. in Kissimmee.

KUA's Carroll St. Facility

Mailing and Business Address:

Kissimmee Utility Authority
1701 W. Carroll St.
Kissimmee, Florida 34741
407-933-7777
Toll Free 877-582-7700