Welcome to the Kissimmee Utility Authority

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Good Neighbor Energy Fund

Good Neighbor Energy Fund

The Good Neighbor Energy Fund is a voluntary customer contributory program that helps KUA customers experiencing financial difficulty pay their KUA utility bills in emergency situations.

KUA Asks You to Help
KUA is asking people to reach out and contribute to the Good Neighbor Energy Fund. This program is designed so that customers who can afford to - and want to help others - can make voluntary contributions to the fund. It's a small gift that could really make a difference in the lives of families experiencing temporary problems in this time of economic uncertainty.

Learn More...

Kissimmee Utility Authority - KUA
KUA Outage Alerts

Visit KUA's Lineman's Rodeo Website!

The Toho Water Authority

The City of Kissimmee

Billing and Payments - The Kissimmee Utility Authority

KUA's Online Billing


Pay at local area Amscot locations

  • Pay Your Bill at Amscot - Utility payments can be made using cash or money orders. The normal $1.00 transaction fee charged by Amscot will be paid by the utility, so there is no charge to the customer for this convenience. Amscot Financial has nine locations in Osceola County and 32 locations in Orange County. All Amscot locations are open seven days a week, including weekends and holidays. Select Amscot locations are open 24 hours a day. To find an office near you, call Amscot toll-free at 1-800-801-4444.

Pay Your Bill at 7-Eleven Stores with Vcom

  • Pay Your Bill at 7-Eleven - Did you know that you can now pay your monthly KUA bill at most area 7-Eleven stores? That's right! You can pay your utility bill using cash, checking account or ATM debit card at stores equipped with a Vcom machine. Touch screen and directional instructions are available in English and Spanish. Receipts are issued for each payment, and KUA is electronically notified of the payment.

Paying by Phone and in Person

  • Customer Service Representitives can accept checking and credit card payments over the phone 24-hours a day. Call (407) 933-7777 or Toll Free (877) 582-7700.
  • KUA's Carroll St. facility is open for walk-in payments from 7:00 AM till 6:00 PM weekdays excluding holidays.
  • Payment Deposit Box - Customers can also use the payment deposit box 24-hours a day located at 1701 W. Carroll St. in Kissimmee.

KUA's Carroll St. Facility

Mailing and Business Address:

Kissimmee Utility Authority
1701 W. Carroll St.
Kissimmee, Florida 34741
407-933-7777
Toll Free 877-582-7700