KUA owns, operates, and manages the municipal electric system established by the City of Kissimmee in 1901. Compared to the other municipally-owned electric utilities, KUA is the sixth largest utility in Florida. KUA’s 289 employees serve approximately 90,000 customers in Kissimmee and surrounding areas as of January 2022.
Mission Statement: To provide reliable and economical services to our customers while partnering with the community and the environment.
Vision Statement: To be the right utility, providing the right services, at the right time.
Accessibility
In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, Kissimmee Utility Authority (KUA) does not discriminate on the basis of disability in the admission, access, or operations of its programs, services, activities or facilities.
Board of Directors
The Kissimmee Utility Authority’s board of directors sets policy direction for the utility. Specifically, the board approves the annual budget, sets rates and approves major purchases.
Board Meeting Minutes
The KUA board of directors holds regular business meetings on the first Wednesday of each month at 3:30 p.m. The agenda, meeting minutes and public notices can be found here.
Services
KUA – the right utility, providing the right services, at the right time. Bill payment, new account set-up or changes, service area questions, commercial service requirements, home energy audits, refuse…we can help you here.
Corporate Information
KUA has been proudly serving our customers since 1901. Click here to find years of annual reports, press releases, bidding instructions, and corporate information such as our facility connection requirements and our exemplary ethics.
Map & Directions
The Customer Service Center at the Kissimmee Utility Authority, 1701 W. Carroll Street, Kissimmee, Florida 34741 is available Monday-Friday from 7:00 a.m. till 6:00 p.m., excluding holidays. Walk-in lobby hours are weekdays from 7 a.m. – 6 p.m. Emergency support is available 24-hours a day.
