KUA - City of Kissimmee

About KUA

KUA | About KUA

KUA owns, operates, and manages the municipal electric system established by the City of Kissimmee in 1901. Compared to the other municipally-owned electric utilities, KUA is the sixth largest utility in Florida. KUA’s 289 employees serve approximately 93,000 customers in Kissimmee and surrounding areas as of January 2022.

Mission Statement:
To provide reliable and economical services to our customers while partnering with the community and the environment.
Vision Statement:
To be the right utility, providing the right services, at the right time.


In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, Kissimmee Utility Authority (KUA) does not discriminate on the basis of disability in the admission, access, or operations of its programs, services, activities or facilities.

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Board of Directors

The Kissimmee Utility Authority’s board of directors sets policy direction for the utility. Specifically, the board approves the annual budget, sets rates and approves major purchases.

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Board Meeting Minutes

The KUA board of directors holds regular business meetings on the first Wednesday of each month at 3:30 p.m. The agenda, meeting minutes and public notices can be found here.

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Board Recruitment

Each year, Kissimmee Utility Authority seeks individuals interested in appointment to the utility’s board of directors.

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Corporate Information

KUA has been proudly serving our customers since 1901. Click here to find years of annual reports, press releases, bidding instructions, and corporate information such as our facility connection requirements and our exemplary ethics.

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Customer Support

KUA – the right utility, providing the right services, at the right time. Bill payment, new account set-up or changes, service area questions, commercial service requirements, home energy audits, refuse…we can help you here.

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Map & Directions

The Customer Service Center at the Kissimmee Utility Authority, 1701 W. Carroll Street, Kissimmee, Florida 34741 is available Monday-Friday from 7:00 a.m. till 6:00 p.m., excluding holidays. Walk-in lobby hours are weekdays from 7 a.m. – 6 p.m. Emergency support is available 24-hours a day.

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Service Territory

KUA’s Facilities and Primary Electric Service Territory.

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Explore the current job openings at KUA and take the next step in your career journey.
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