Monthly Archives: July 2018

KUA Earns High Scores in Customer Satisfaction

Posted by & filed under News.

KISSIMMEE, Fla., July 27, 2018 – Having knowledgeable and courteous employees, high system reliability, bills that are easy to understand and convenient payment options helped Kissimmee Utility Authority maintain high overall customer satisfaction scores in 2018, according to the results of a customer satisfaction survey released today by the utility. The 46-question survey, conducted by… Read more »

KUA Board Adopts $255 Million Budget

Posted by & filed under News.

The Kissimmee Utility Authority board of directors on Wednesday approved a $255 million operating and capital budget for fiscal year 2019. The vote came after a workshop and public hearing on the budget. The approved budget is a six percent decrease from the 2018 budget. The decrease is related to projections in fuel and purchased… Read more »

Bill Payment Scam Targets Small Businesses in Kissimmee

Posted by & filed under News.

KISSIMMEE, Fla., July 3, 2018 – Kissimmee Utility Authority is warning its customers to beware of an active bill payment scam targeting small businesses in Kissimmee. Since Monday, the utility has received multiple reports from businesses that have been threatened with service disconnection for unpaid account balances, even though these customers were not behind on… Read more »

KUA to Light Up Kissimmee Skies on July 4

Posted by & filed under News.

Kissimmee Utility Authority has been lighting the city of Kissimmee since 1901. On Wednesday evening, we’ll light the sky, too. KUA is a proud sponsor of Kissimmee’s Monumental 4th of July Celebration on Wednesday, July 4 at Kissimmee Lakefront Park. Festivities kick off at 5:00 p.m. and will culminate with a spectacular fireworks display over… Read more »

KUA Offices Closed for Independence Day

Posted by & filed under News.

KISSIMMEE, Fla., July 2, 2018 – Kissimmee Utility Authority’s customer service center and administrative offices will be closed in observance of Independence Day on Wednesday, July 4. Regular utility business hours will resume on Thursday, July 5. Customers wishing to make a bill payment over the holiday can do so through the utility’s automated telephone… Read more »