The Customer Service Center is available Monday-Friday from 7:00 a.m. – 6:00 p.m. (Effective June 26, 2017) excluding holidays to respond to online requests. If you need immediate attention please call 407-933-9800 24-hours a day.


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Severe Outage Alerts

To receive updates from KUA on power restoration following a hurricane or major storm.


Street Lights

Street Light Outage

Use the form to notify KUA of a Streetlight in need of attention.


Power Lines

Report Utility Theft

Utility theft is illegal and raises rates of all of KUA’s customers. Help us stop utility theft today!


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Customer Support

KUA provides a downloadable Customer Welcome Packet for new customers.


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Contact KUA

Contact the Kissimmee Utility Authority.