e-FlexPay

e-FlexPay is KUA’s newest billing program, available to residential customers who meet eligibility criteria, at no additional cost. The program allows customers to prepay their electric usage gaining more control of when and how payments are made.

In place of monthly bills, you monitor your electric usage through my.kua.com. From there, you can make payments as often as you’d like, maintaining at least $25 in the available prepay balance.

No deposits required
No high-bill surprises
Better control over energy usage
No late fees
No meter disconnection fees

A minimum available prepay balance of $50 is required to enroll. Future payments can be made as often as needed, in any amount you choose. Service will continue as long as the balance remains above $25.

You can manage your account through KUA’s online portal at my.kua.com. Customers are encouraged to sign up for usage and balance alerts to stay up to date with their accounts.

If your available balance drops below $25, service may be disconnected as soon as the next business day. Once payment is made to establish a balance greater than $25, services will be restored shortly after.

When you enroll in the e-FlexPay program, a $40 low balance threshold e-mail alert is setup automatically for your account. You can customize this alert or add more by logging into your my.kua.com account.

Text alerts are managed through my.kua.com. Once logged in, follow the next steps to set up text alerts:

• Click ‘Alerts’ at the top right of the page
• Under ‘Pay as You Go Threshold’, click ‘Add’
• Enter your desired threshold amount
• Select the text message icon
• Enter your phone number
• Click the ‘+’ icon to add your phone number
• Click ‘Save Changes’

The fastest way to add funds to your balance is to make payments online at my.kua.com. Payments can also be made through the following methods, but can take up to two business days to reflect on your account:

• In person at authorized retailers
• In the KUA office
• Phone

KUA is currently unable to support the automatic account replenishment. However, customers can schedule one-time payments in advance.

Yes, processing fees apply when making credit or debit card payments. To avoid these fees, KUA recommends using the ACH payment option available throughout all of our self-service channels, which requires the routing and account numbers associated with your bank account.

Yes, you may return to traditional billing, subject to certain conditions.  If you leave the program, you will not be eligible to re-enroll for 12 months.

e-FlexPay tracks your daily electric usage based on your actual meter readings. To calculate the daily cost, it uses an estimated rate for each kilowatt-hour (kWh). This estimated rate includes KUA’s residential kWh rate, fuel adjustment, and all associated taxes and transfers.

Each month, KUA reviews the actual cost based on your billing cycle and compares it to what was charged using the estimated usage rate, along with fixed charges. The difference is added to, or deducted from, your available prepay balance as a “Reconciliation” transaction.

Customers who use less than 1,000 kWh in a billing cycle will receive a ‘Usage Adjustment’ increasing their available prepay balance.

When you have an amount in Balance Recovery, 30% of every payment is automatically applied to pay down the outstanding balance. If you would like to have the rest of your payment applied towards your Balance Recovery amount, or to make a lump sum payment, please contact our customer service center at 407-933-9800 for additional assistance.