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Requirements for In-home Audit
- Account Holder Presence Required – The authorized account holder must be present during the audit.
- Rental Property Authorization – For rental properties, written or verbal authorization from the property owner or landlord must be submitted to Kissimmee Utility Authority prior to the audit.
- Limited Support Without Authorization – If authorization is not provided, our team can only offer verbal tips and suggestions. No written documentation will be issued.
- Audit Duration and Format – The in-home audit includes a walkthrough and interview with the homeowner. It typically lasts a minimum of 30 minutes.
- Scheduled Arrival Times – Auditors will arrive promptly at either 9:00 AM or 1:00 PM, based on your scheduled appointment time.
- Email Accuracy Matters – Please ensure your email address is correct, as your personalized audit report will be sent electronically.
- Missed Appointments – If you miss your scheduled audit, it must be rescheduled. Availability may be limited, and delays of several weeks are possible.
**Please note: If you don’t receive an immediate confirmation email in your inbox it is possible KUA did not get the information you submitted. If this occurs, please resubmit your information or call customer service at 407-933-9800.
**Submitting the Form: After submitting the form, you will receive an email confirmation that the above information was sent to KUA’s Customer Service Center for processing.