Latest News

Power Restoration KISSIMMEE— Kissimmee Utility Authority crews deployed to Gainesville this morning to assist with restoring power after the severe weather caused by Hurricane Helene. The crews departed Kissimmee just after 8:30 a.m. As part of KUA’s mutual-aid agreement with utilities across the nation, the utility sent 12 linemen and a convoy of vehicles to Gainesville…

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KISSIMMEE—Kissimmee Utility Authority’s Customer Service Center will be re-open tomorrow, Friday, Sept. 27 with normal business hours from 7 a.m. until 6 p.m., as most storm activity from Hurricane Helene will have left the service territory. Customers can also make payments and manage their account at my.kua.com, contact us via chat at kua.com and email…

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KISSIMMEE— Due to Hurricane Helene, Kissimmee Utility Authority’s Customer Service Center will be closed tomorrow, Thursday, Sept. 26. The utility’s call center will continue to operate during normal business hours on Thursday, from 7 a.m. until 6 p.m., to accommodate utility payments and other services. KUA’s customer service representatives can be reached at 407-933-9800. Customers…

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KISSIMMEE— In anticipation of a potential impact from Tropical Storm Helene, Kissimmee Utility Authority has activated its Emergency Operations Plan. The utility is currently operating at Alert Level 3 and will advance to Alert Level 4 once the storm is within 24 hours of impacting its 85-square mile service territory in Osceola County. Depending on…

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Kissimmee Utility Authority invites Osceola County students to showcase their artistic expression to promote electrical safety in the utility’s 31st Annual Calendar Art Contest. The annual contest is open to Osceola County students enrolled in kindergarten through fifth grade, including public, charter, private, and homeschooled students. In their entry, students are asked to use crayons,…

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KISSIMMEE— Kissimmee Utility Authority’s customer service center and administrative offices will be closed in observance of Labor Day on Monday, Sept. 2. Regular utility business hours will resume on Tuesday, Sept. 3. Customers wishing to make a bill payment can do so through the utility’s automated telephone system at 407-933-7777, online at www.my.kua.com or at any area…

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KISSIMMEE— In anticipation of a potential impact from Tropical Cyclone Four, Kissimmee Utility Authority has activated its Emergency Operations Plan. The utility is currently operating at Alert Level 3 and will advance to Alert Level 4 once the storm is within 24 hours of impacting its 85-square mile service territory in Osceola County. While its…

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KISSIMMEE — Kissimmee Utility Authority has appointed Rhonda Reaves-Smith as the utility’s vice president of customer service, effective August 1. With over two decades of utility customer service experience, Reaves-Smith will bring a wealth of knowledge and expertise to KUA. Reaves-Smith will report to KUA president and general manager Brian Horton and will oversee the…

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KISSIMMEE — On Wednesday, the Kissimmee Utility Authority board of directors approved a $293 million operating and capital budget for fiscal year 2025. The vote came after several Board discussions and a public hearing on the budget. The approved budget is a 2.4 percent decrease from the 2024 budget.  The decrease is related primarily to…

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KISSIMMEE— Kissimmee Utility Authority’s customer service center and administrative offices will be closed in observance of Independence Day on Thursday, July 4. Regular utility business hours will resume on Friday, July 5. Customers wishing to make a bill payment can do so through the utility’s automated telephone system at 407-933-7777, online at my.kua.com or at any area…

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