ScamAlert Program

KUA | Scam Awareness | ScamAlert Program

About KUA’s Scam Alerts

KUA provides a text based alert system for customers to be made aware when active utility scams are occurring in our service territory. To sign up for the alerts, text SCAMALERT to 877-582-7700.

Learn more about protecting yourself from scams:


How to Report a Possible Utility Scam:

Reporting a scam or attempted scam helps KUA alert our community, and take action to stop the scammers in their tracks. Submit a scam report by clicking below:


ScreenshotDateScammer’s ClaimScammer’s Instructions
ScreenshotDateScammer’s ClaimScammer’s Instructions
KUA scam alert program12/6/2023Service will be disconnectedCaller was speaking in Spanish and directed person to pay at nearest walmart
KUA scam alert program11/28/2023Service will be disconnectedCaller was asking to make a payment with a credit card.
KUA scam alert program11/28/2023Service will be disconnected within 30 minutes.Caller was speaking in Spanish.
KUA scam alert program10/16/2023Advised payment was not receivedEnglish Robo Call
KUA scam alert program8/4/2023Advised account was past dueEnglish Robo Call
KUA scam alert program8/4/2023To schedule an appointment to lower the energy bill and give a discountSpanish Robo Call
KUA scam alert program7/26/22Service will be disconnected within an hour.Caller was speaking in Spanish.
KUA scam alert program7/22/2023Two men going door to door in the neighborhood, saying they are from KUA. No KUA truck around.
Asking if KUA contacted them about billing the roof pannels.
KUA scam alert program7/21/2023Automated callRecording stated that KUA was giving help to pay the bills for Covid-19 affected customers
KUA scam alert program7/14/22Scammer claimed there were issues with her credit card payments and that they weren’t processingGo to 711 or Walmart to pay via Zelle.
KUA scam alert program7/11/2023Service will be disconnectedReceived a call from a male stating service would be disconnected.
KUA scam alert program5/11/2023Service will be disconnectedReceived a call from male in Spanish stating service would be disconnected.
KUA scam alert program3/10/2023Service will be disconnectedEmail received saying to make a payment by 2 p.m.
KUA scam alert program3/10/2023New mandatory meterGo to cashier at 2688 Simpson Road, Kissimmee, FL and then call back at 800-894-6412 or 407-894-8901
ext 4023
KUA scam alert program3/10/2023Service will be disconnectedMeet them on the corner of 14000 S Town Loop Blvd., Orlando, FL to make a payment in cash
KUA scam alert program3/10/2023Service will be disconnectedCall 8008946412 option 4 and make a payment within one hour
KUA scam alert program3/10/2023Meter swap Make a payment
KUA scam alert program3/10/2023Service will be disconnectedGo to gas station to make payment
KUA scam alert program11/7/2022Service will be disconnectedMake payment via Zelle
KUA scam alert program11/4/2022Service will be disconnectedSpanish speaker instructed to call 808.740.0759 and press option 1 to make a payment.
KUA scam alert program11/3/2022Service will be disconnectedCall to a specific number to correct an error with the last payment (check)
KUA scam alert program11/3/2022Service will be disconnectedMake payment via Zelle
KUA scam alert program11/3/2022Service will be disconnectedCall to a specific number and make payment
KUA scam alert program10/3/2022Payment was required. Send money through Zelle.
KUA scam alert program09/08/2022Service will be disconnectedPay at Walmart or via Venmo
sample image of scam text9/1/2022Service will be disconnectedKUA website would be down for one month, so payments needed to be made by phone.
sample image of scam text9/1/2022Service will be disconnectedSpanish speaker requested payment immediately.
sample image of scam text9/1/2022Service will be disconnectedBecause automated payments were canceled, payments had to be made immediately.
sample image of scam text8/30/2022Service will be disconnectedDue to a new KUA implemented system, customers have to pay $500. Customer was instructed to pay through Zelle.
sample image of scam text8/30/2022Service will be disconnectedCustomer was instructed to go to Walmart or 711 to pay.
sample image of scam text8/30/2022Service will be disconnectedA technician would come to cut service unless the customer paid $2,500. With code 99999, they would reimburse the customer $490.
sample image of scam text8/18/2022Service will be disconnectedCall 1-800-315-0096 to make the payment.
sample image of scam text8/17/2022Meter was having issuesMake a payment for a new meter.
KUA scam alert program8/3/2022Service will be disconnected Go to Walmart to pay.
KUA scam alert program8/3/2022Service will be disconnected Log into your bank account and pay with Zelle.
KUA scam alert program8/2/2022Advise utility payment to avoid disconnectionUse pre-paid debit card.