About KUA’s Scam Alerts

KUA provides a text based alert system for customers to be made aware when active utility scams are occurring in our service territory. To sign up for the alerts, text SCAMALERT to 877-582-7700.

Learn more about protecting yourself from scams:

How to Report a Possible Utility Scam:

Reporting a scam or attempted scam helps KUA alert our community, and take action to stop the scammers in their tracks. Submit a scam report by clicking below:

Recent or Ongoing Utility Scams in KUA’s Service Territory

ScreenshotDateScammer's ClaimScammer's Instructions
KUA scam alert program09/08/2022Service will be disconnectedPay at Walmart or via Venmo
sample image of scam text9/1/2022Service will be disconnectedKUA website would be down for one month, so payments needed to be made by phone.
sample image of scam text9/1/2022Service will be disconnectedSpanish speaker requested payment immediately.
sample image of scam text9/1/2022Service will be disconnectedBecause automated payments were canceled, payments had to be made immediately.
sample image of scam text8/30/2022Service will be disconnectedDue to a new KUA implemented system, customers have to pay $500. Customer was instructed to pay through Zelle.
sample image of scam text8/30/2022Service will be disconnectedCustomer was instructed to go to Walmart or 711 to pay.
sample image of scam text8/30/2022Service will be disconnectedA technician would come to cut service unless the customer paid $2,500. With code 99999, they would reimburse the customer $490.
sample image of scam text8/18/2022Service will be disconnectedCall 1-800-315-0096 to make the payment.
sample image of scam text8/17/2022Meter was having issuesMake a payment for a new meter.
KUA scam alert program8/3/2022Service will be disconnected Go to Walmart to pay.
KUA scam alert program8/3/2022Service will be disconnected Log into your bank account and pay with Zelle.
KUA scam alert program8/2/2022Advise utility payment to avoid disconnectionUse pre-paid debit card.