KUA’s Scam Alert Program

About KUA’s Scam Alerts

KUA provides a text based alert system for customers to be made aware when active utility scams are occurring in our service territory. To sign up for the alerts, text SCAMALERT to 877-582-7700.

Learn more about protecting yourself from scams:

How to Report a Possible Utility Scam:

Reporting a scam or attempted scam helps KUA alert our community, and take action to stop the scammers in their tracks. Submit a scam report by clicking below:

Recent or Ongoing Utility Scams in KUA’s Service Territory

Screenshot	Date	Scammer's Claim	Scammer's Instructions
	3/10/2023	Service will be disconnected	Email received saying to make a payment by 2 p.m.
	3/10/2023	New mandatory meter	Go to cashier at 2688 Simpson Road, Kissimmee, FL and then call back at 800-894-6412 or 407-894-8901 ext 4023
	3/10/2023	Service will be disconnected	Meet them on the corner of 14000 S Town Loop Blvd., Orlando, FL to make a payment in cash
	3/10/2023	Service will be disconnected	Call 8008946412 option 4 and make a payment within one hour
	3/10/2023	Meter swap	Make a payment
	3/10/2023	Service will be disconnected	Go to gas station to make payment
	11/7/2022	Service will be disconnected	Make payment via Zelle
	11/4/2022	Service will be disconnected	Spanish speaker instructed to call 808.740.0759 and press option 1 to make a payment.
	11/3/2022	Service will be disconnected	Call to a specific number to correct an error with the last payment (check)
	11/3/2022	Service will be disconnected	Make payment via Zelle
	11/3/2022	Service will be disconnected	Call to a specific number and make payment
	10/3/2022	Payment was required.	Send money through Zelle.
	09/08/2022	Service will be disconnected	Pay at Walmart or via Venmo
	9/1/2022	Service will be disconnected	KUA website would be down for one month, so payments needed to be made by phone.
	9/1/2022	Service will be disconnected	Spanish speaker requested payment immediately.
	9/1/2022	Service will be disconnected	Because automated payments were canceled, payments had to be made immediately.
	8/30/2022	Service will be disconnected	Due to a new KUA implemented system, customers have to pay $500. Customer was instructed to pay through Zelle.
	8/30/2022	Service will be disconnected	Customer was instructed to go to Walmart or 711 to pay.
	8/30/2022	Service will be disconnected	A technician would come to cut service unless the customer paid $2,500. With code 99999, they would reimburse the customer $490.
	8/18/2022	Service will be disconnected	Call 1-800-315-0096 to make the payment.
	8/17/2022	Meter was having issues	Make a payment for a new meter.
	8/3/2022	Service will be disconnected	Go to Walmart to pay.
	8/3/2022	Service will be disconnected	Log into your bank account and pay with Zelle.
	8/2/2022	Advise utility payment to avoid disconnection	Use pre-paid debit card.