About KUA’s Scam Alerts

KUA provides a text based alert system for customers to be made aware when active utility scams are occurring in our service territory. To sign up for the alerts, text SCAMALERT to 877-582-7700.

Learn more about protecting yourself from scams:

How to Report a Possible Utility Scam:

Reporting a scam or attempted scam helps KUA alert our community, and take action to stop the scammers in their tracks. Submit a scam report by clicking below:

Recent or Ongoing Utility Scams in KUA’s Service Territory

ScreenshotDateScammer's ClaimScammer's Instructions
KUA scam alert program3/10/2023Service will be disconnectedEmail received saying to make a payment by 2 p.m.
KUA scam alert program3/10/2023New mandatory meterGo to cashier at 2688 Simpson Road, Kissimmee, FL and then call back at 800-894-6412 or 407-894-8901
ext 4023
KUA scam alert program3/10/2023Service will be disconnectedMeet them on the corner of 14000 S Town Loop Blvd., Orlando, FL to make a payment in cash
KUA scam alert program3/10/2023Service will be disconnectedCall 8008946412 option 4 and make a payment within one hour
KUA scam alert program3/10/2023Meter swap Make a payment
KUA scam alert program3/10/2023Service will be disconnectedGo to gas station to make payment
KUA scam alert program11/7/2022Service will be disconnectedMake payment via Zelle
KUA scam alert program11/4/2022Service will be disconnectedSpanish speaker instructed to call 808.740.0759 and press option 1 to make a payment.
KUA scam alert program11/3/2022Service will be disconnectedCall to a specific number to correct an error with the last payment (check)
KUA scam alert program11/3/2022Service will be disconnectedMake payment via Zelle
KUA scam alert program11/3/2022Service will be disconnectedCall to a specific number and make payment
KUA scam alert program10/3/2022Payment was required. Send money through Zelle.
KUA scam alert program09/08/2022Service will be disconnectedPay at Walmart or via Venmo
sample image of scam text9/1/2022Service will be disconnectedKUA website would be down for one month, so payments needed to be made by phone.
sample image of scam text9/1/2022Service will be disconnectedSpanish speaker requested payment immediately.
sample image of scam text9/1/2022Service will be disconnectedBecause automated payments were canceled, payments had to be made immediately.
sample image of scam text8/30/2022Service will be disconnectedDue to a new KUA implemented system, customers have to pay $500. Customer was instructed to pay through Zelle.
sample image of scam text8/30/2022Service will be disconnectedCustomer was instructed to go to Walmart or 711 to pay.
sample image of scam text8/30/2022Service will be disconnectedA technician would come to cut service unless the customer paid $2,500. With code 99999, they would reimburse the customer $490.
sample image of scam text8/18/2022Service will be disconnectedCall 1-800-315-0096 to make the payment.
sample image of scam text8/17/2022Meter was having issuesMake a payment for a new meter.
KUA scam alert program8/3/2022Service will be disconnected Go to Walmart to pay.
KUA scam alert program8/3/2022Service will be disconnected Log into your bank account and pay with Zelle.
KUA scam alert program8/2/2022Advise utility payment to avoid disconnectionUse pre-paid debit card.