Start New Utility Service

Service may be requested online by completing the form below and including a copy of your Lease or Purchase agreement and valid Driver’s License or other form of government issued photo identification. You may also request service in person by visiting our main office at 1701 W. Carroll Street in Kissimmee or mailing your request with the proper documents to our offices. Online requests require a consumer credit check to determine deposit requirements.

New Account Holder Information

The above number is my: *
Social Security NumberPassport Number
Date of Birth *

(Having the correct phone number in our system will help automate your phone requests.)

Employment Information (If retired or unemployed, enter your last employers name.)

Spouse or Roommate's Information

If you are not providing spouse or roommates information please choose none and skip to the next section.

None - Skip this section if you do not have a Roommate / SpouseI am providing my Spouse's informationI am providing my Roommate's information
Social Security NumberPassport Number
Date of Birth

New Service Location Information

If renting please enter the Complex / Landlord information.

Alternate Billing Address (Optional)

If you would like to have your bill sent to an alternate address please complete this section.

Service Activation Date

Select the date you would like the new service started.

Enter Service Activation Date * (Date must be at least 3 days from the current date. Start date cannot be requested on a holiday or weekend.)

Round Up my electric bill to the nearest dollar: *

Small change can add up and help transform lives! Through this voluntary program, all money donated/received will go towards providing financial assistance through the Good Neighbor Utility Assistance Fund. If you choose to participate, your electric bill will be rounded up to the next whole dollar amount. For example, a customer’s bill of $110.73 would be automatically rounded up to $111.00, with the additional 27 cents going to the utility’s Good Neighbor Utility Assistance Fund. The donations are then matched dollar-for-dollar by the utility. The Good Neighbor Utility Assistance Fund provides emergency utility bill payment assistance to individuals and families in Kissimmee facing a temporary financial crisis.

Important Notes

Requirement: Service may be requested online by completing the above form and including a copy of your Lease or Purchase agreement and valid Driver's License or other form of government issued photo identification. You may also bring these items to our main office at 1701 W. Carroll St. in Kissimmee, prior to the requested service start date. For same day service there is an additional $50 added to the regular initiation fee.

Credit Review: A review of your credit history is required to determine if deposits may be waived.

Deposit: A deposit for residential service may be required based on the credit score returned. Residential electric service deposits begin at $340.

Terms and Agreement: By selecting the agree button, the account holder is authorizing KUA to activate service and to utilize the information obtained through this application, including the account holder's social security number, to review the customer's credit history. The account holder understands that a copy of the lease or purchase agreement must be received by KUA to complete the service activation process. The account holder also agrees that all information faxed to KUA is at the account holders own risk and agrees to hold KUA harmless for any liability suffered by the account holder or anyone else due to the facsimile transmission of this information. By submitting this application I understand that I am on notice from KUA that my services may be initiated immediately without further notice. I also understand and agree that it is the account-holder or account-holder representative’s sole responsibility to notify KUA if such immediate restoration or initiation is not desired.

* You must agree for the form to process.

* Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

**Please note: If you don’t receive an immediate confirmation email in your inbox it is possible KUA did not get the information you submitted. If this occurs, please resubmit your information or call customer service at 407-933-9800. Thank you.