About KUA’s Scam Alerts
KUA provides a text based alert system for customers to be made aware when active utility scams are occurring in our service territory. To sign up for the alerts, text SCAMALERT to 877-582-7700.
Learn more about protecting yourself from scams:
How to Report a Possible Utility Scam:
Reporting a scam or attempted scam helps KUA alert our community, and take action to stop the scammers in their tracks. Submit a scam report by clicking below:
Recent or Ongoing Utility Scams in KUA’s Service Territory
| Screenshot | Date | Scammer’s Claim | Scammer’s Instructions |
|---|---|---|---|
 | 10/4/2024 | Service will be disconnected because payment was not received for the last billing cycles. | Call 866-902-6932 for payment and reconnection of service. |
| 10/4/2024 | Service will be disconnected because payment was not received. | Call at 866-902-6932 to make payment |
| 10/4/2024 | Service will be disconnected because payment was not received. | Make payment immediately. Number that called was 617-333-8219 |
| 10/1/2024 | Service will be disconnected because payment was not received. | Make payment at CVS or Dollar General using barcode. Number to call back was 844-232-7786. |
| 10/1/2024 | Service will be disconnected. | Make payment to avoid disconnection. |
| 9/5/2024 | Service will be disconnected. | A letter was mailed that the payment was not received. |
| 6/24/2024 | Service will be disconnected within 35 minutes. | Call another number to arrange a payment plan and visit Walmart to send payment. |
| 6/24/2024 | Letter was sent that payment was due and therefore service was going to be disconnected immediately. | Call back to a number and make payment immediately. |
| 4/17/2024 | Service will be disconnected | Make payment at pharmacy with money order. |
| 12/6/2023 | Service will be disconnected | Caller was speaking in Spanish and directed person to pay at nearest walmart |
| 11/28/2023 | Service will be disconnected | Caller was asking to make a payment with a credit card. |
| 11/28/2023 | Service will be disconnected within 30 minutes. | Caller was speaking in Spanish. |
| 10/16/2023 | Advised payment was not received | English Robo Call |
| 8/4/2023 | Advised account was past due | English Robo Call |
| 8/4/2023 | To schedule an appointment to lower the energy bill and give a discount | Spanish Robo Call |
| 7/26/22 | Service will be disconnected within an hour. | Caller was speaking in Spanish. |
| 7/22/2023 | Two men going door to door in the neighborhood, saying they are from KUA. No KUA truck around. | Asking if KUA contacted them about billing the roof pannels. |
| 7/21/2023 | Automated call | Recording stated that KUA was giving help to pay the bills for Covid-19 affected customers |
| 7/14/22 | Scammer claimed there were issues with her credit card payments and that they weren’t processing | Go to 711 or Walmart to pay via Zelle. |
| 7/11/2023 | Service will be disconnected | Received a call from a male stating service would be disconnected. |
| 5/11/2023 | Service will be disconnected | Received a call from male in Spanish stating service would be disconnected. |
| 3/10/2023 | Service will be disconnected | Email received saying to make a payment by 2 p.m. |
| 3/10/2023 | New mandatory meter | Go to cashier at 2688 Simpson Road, Kissimmee, FL and then call back at 800-894-6412 or 407-894-8901 ext 4023 |
| 3/10/2023 | Service will be disconnected | Meet them on the corner of 14000 S Town Loop Blvd., Orlando, FL to make a payment in cash |
| 3/10/2023 | Service will be disconnected | Call 8008946412 option 4 and make a payment within one hour |
| 3/10/2023 | Meter swap | Make a payment |
| 3/10/2023 | Service will be disconnected | Go to gas station to make payment |
| 11/7/2022 | Service will be disconnected | Make payment via Zelle |
| 11/4/2022 | Service will be disconnected | Spanish speaker instructed to call 808.740.0759 and press option 1 to make a payment. |
| 11/3/2022 | Service will be disconnected | Call to a specific number to correct an error with the last payment (check) |
| 11/3/2022 | Service will be disconnected | Make payment via Zelle |
| 11/3/2022 | Service will be disconnected | Call to a specific number and make payment |
| 10/3/2022 | Payment was required. | Send money through Zelle. |
| 09/08/2022 | Service will be disconnected | Pay at Walmart or via Venmo |
| 9/1/2022 | Service will be disconnected | KUA website would be down for one month, so payments needed to be made by phone. |
| 9/1/2022 | Service will be disconnected | Spanish speaker requested payment immediately. |
| 9/1/2022 | Service will be disconnected | Because automated payments were canceled, payments had to be made immediately. |
| 8/30/2022 | Service will be disconnected | Due to a new KUA implemented system, customers have to pay $500. Customer was instructed to pay through Zelle. |
| 8/30/2022 | Service will be disconnected | Customer was instructed to go to Walmart or 711 to pay. |
| 8/30/2022 | Service will be disconnected | A technician would come to cut service unless the customer paid $2,500. With code 99999, they would reimburse the customer $490. |
| 8/18/2022 | Service will be disconnected | Call 1-800-315-0096 to make the payment. |
| 8/17/2022 | Meter was having issues | Make a payment for a new meter. |
| 8/3/2022 | Service will be disconnected | Go to Walmart to pay. |
| 8/3/2022 | Service will be disconnected | Log into your bank account and pay with Zelle. |
| 8/2/2022 | Advise utility payment to avoid disconnection | Use pre-paid debit card. |