Kissimmee Utility Authority

Surge Protection

KUA | Surge Protection

What is a Surge?

Although most people associate a power surge event with lightning strikes, a lightning strike is the least common cause of power surges. Other external factors include animal interference and weather-related events. Internally (inside the home) generated surges can be caused by the cycling on and off of large appliances such as a refrigerator or clothes dryer. Surges can enter your home through low voltage lines such as Telephone, Cable TV, Antenna or any metallic path.

Items you may want to protect: · Washers · Dryers · Dishwashers · Refrigerators · Electric Ranges · Air Conditioning Equipment

How to protect against power surges:

Surge Suppression Devices (SPDs) are made to protect your electronic equipment by diverting surges away from sensitive electric circuits. A meter-based surge protector diverts high energy surges that enter through the electric lines. Even the most powerful surges and spikes, when passing through the meter-based surge protector, are reduced to levels that a plug-in surge strip can easily handle.

How is the device installed?

The surge protection device is installed right at the meter on the outside of your home to help stop surges before they can get inside. If you can’t be home for the installation, no problem! Your device can be installed quickly and easily right at your meter, whether you are home or away.

What appliances are covered under the program?

  • A/C, Central
  • A/C, Mini-Split System
  • A/C, Window
  • Ceiling Fan
  • Dishwasher, Built-in
  • Dishwasher, Portable
  • Dryer, Clothes
  • Electric Bed, Non-Medical
  • Electric Can Opener, Kitchen
  • Freezer, Stand-Alone
  • Garage Door Opener
  • Garbage disposal
  • Heat Pump Pool Heaters
  • Microwave
  • Mixer, Kitchen
  • Oven
  • Pool heaters, Heat Pump
  • Pool Pumps
  • Range Exhaust
  • Range, Electric
  • Refrigerator, mini
  • Refrigerator, stand-alone
  • Refrigerator/Freezer combo
  • Stove Hood
  • Vacuum, Central
  • Washer, Clothes
  • Water Softeners
  • Wine Cooler, Under Cabinet
  • Wine Cooler, Stand Alone
  • Jacuzzi
  • Other appliances not specifically listed will be considered on a case-by-case scenario but must be a motor-driven load within the residence. Per the terms of the warranty, KUA’s liability, per occurrence, will not exceed $5000, with a maximum recovery of $250 for any electronic circuitry contained within any one specific device or appliance.  The maximum warranty per unit is $500,000 over the life of that unit.

What is NOT covered under the program?

  • Bodily injury to persons
  • Water systems, sewer systems, and/or irrigation systems including damages to water pumps such as but not limited to sump pumps, sewage pumps, effluent pumps, utility pumps, jet pumps, well pumps, fountain and pond pumps as well as all supplementary pump equipment.
  • Detached or stand-alone structures such as but not limited to barns, guest homes, pool houses, detached garages, and sheds
  • Structural damage and damages to the electrical system including but not limited to wiring, electrical outlets, GFI/GFCI, breaker panels and meter sockets
  • Electric vehicles such as but not limited to mobility scooters, cars, golf carts and their electric vehicle charging stations or chargers; Electric drones or electric drone chargers.
  • Energy generated on-site from sources other than the power company’s electrical system such as but not limited to solar, wind, and natural gas. The surge protection device will not provide protection for downstream equipment on any of these supplemental systems.
  • Generators and any damages caused by an on-site backup generator
  • Elevators, dumb waiters, vertical platform lifts, wheelchair lifts, and stair lifts
  • Loss of food, data, information or any other materials or products stored on or in appliances or in-home equipment
  • All stand alone “electronic equipment” using microchip, microprocessor or transistor technology such as but not limited to computers, game consoles, home theater equipment, intercoms and security systems
  • Damages caused by negligence in the use of the surge protection device

Who is eligible for surge protection?

KUA customers who own their homes. Tenants are not eligible for the KUA Surge Protection Program.

What the surge protection device cannot do:

No Surge Protection device can protect your home or the contents of your home from a direct lightning strike or sustained over voltages such as a loss of neutral or extended high voltage line contacts.

  • Cannot protect your home from a ‘brownout” or a lower-than-normal level of current (sag).
  • Cannot protect equipment from power surges introduced through the telephone, cable lines, metallic paths (water pipes), or surges that are internally generated.
  • Cannot protect equipment fed from a power source other than the power line which feeds your home through the meter.

Protect your investment!

Power surges have the potential to damage large and small appliances and devices throughout your home, costing you thousands of dollars.

With our NEW affordable and effective program, we can help protect you and your home.

Only $9.95 a month and a one-time installation fee of $50!

Sign up

If you can’t be home for installation… NO PROBLEM!

We promise fast and easy installation right at your meter whether you are home or away.

Extended Warranty Form 2023

Meter Treater Warranty Extender

**Pricing does not include applicable sales tax.