Customer Support

STORM UPDATE: Due to Hurricane Idalia, Kissimmee Utility Authority’s Customer Service Center is closed Wednesday, August 30.

KUA’s Customer Service Center is open weekdays from 7 a.m. – 6 p.m. Walk-in lobby hours are weekdays from 7 a.m. – 6 p.m. Emergency support is available 24-hours a day.

KUA is closed in observance of the following holidays:

New Year’s Day
Martin Luther King JR. Day
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Thanksgiving Holiday
Christmas Eve
Christmas Day

Online Customer Services

Walk-in Business Address

Kissimmee Utility Authority
1701 W. Carroll St.
Kissimmee, Florida 34741