STORM UPDATE: Due to Hurricane Idalia, Kissimmee Utility Authority’s Customer Service Center is closed Wednesday, August 30.
KUA’s Customer Service Center is open weekdays from 7 a.m. – 6 p.m. Walk-in lobby hours are weekdays from 7 a.m. – 6 p.m. Emergency support is available 24-hours a day.
- Contact Online
- Phone: 407-933-9800 or toll-free at 877-582-7700
- Fax: 407-933-1936
- Live Chat
- Email: customerservice@kua.com
KUA is closed in observance of the following holidays:
New Year’s Day
Martin Luther King JR. Day
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Thanksgiving Holiday
Christmas Eve
Christmas Day
Online Customer Services
- Open Account
- Transfer Account
- Close Account
- Update Account
- Contact KUA
- Pay your Bill Online
- Relocation Information
- KUA’s Service Territory Map
- Report a Street Light Outage
- Customer Welcome Packet
Walk-in Business Address
Kissimmee Utility Authority
1701 W. Carroll St.
Kissimmee, Florida 34741
