Your monthly electricity bills are calculated by multiplying the amount of electricity you use each month by the per-unit cost of electricity. During the summer, Central Florida’s high temperatures and humidity can drive up electricity usage, leading to higher bills.
As your utility provider, we want you to know that you have the power to manage your electric bills. We understand that rising bills can create financial challenges, and even hardships, which is why we want you to know what resources are available.
A great place to start is by logging onto the KUA customer portal at www.my.kua.com where you can track your electricity use in weekly, daily or 15-minute increments, helping identify potential avenues for reducing costs in your home or business. You can also make payment arrangements through our new customer portal. Watch this video to learn more about how our customer portal can help you track your energy consumption.
We also encourage you to ensure you’re taking all the necessary steps to help reduce your energy consumption and keep track of your payments. Visit kua.com/save for energy-saving tips and to request a free energy audit where one of our auditors will visit your home or business and make recommendations to lower your electric bill. At kua.com/save, you can also apply for eight energy efficiency rebates on our website.
Additionally, there are local and federal programs to assist eligible customers with their utility bills. Visit kua.com/assistance for a complete list of available resources.
- KUA’s Good Neighbor Utility Assistance Fund provides emergency utility bill payment assistance to individuals and families in Kissimmee facing a temporary financial crisis. The program administered by the Osceola Council on Aging distributed $200,055 in financial support to 668 customers last year. The Good Neighbor program is funded by voluntary contributions from KUA customers that KUA matches. To apply for the program visit, kua.com/assistance .
- The federal Low-Income Home Energy Assistance Program (LIHEAP) offers income-qualified customers financial assistance with their electricity bills. That program, also managed by the Osceola Council on Aging, provided $1,581,866 toward electric bills to 1,254 customers last year. To apply for the program visit kua.com/assistance
As always, KUA customer service representatives are available by phone at 407-933-9800, via our chat on kua.com, or in person at our Carroll Street lobby to answer questions about your bill or managing your energy use. You can also send an email to [email protected].