Kissimmee Utility Authority is committed to maintaining reliable service, while also doing our part to limit the spread of coronavirus.
We know this could be a time of hardship or financial difficulty for our customers, and we believe no customer should have to worry about losing service during this critical time. Therefore, we have temporarily suspended service disconnections until March 31, and will reevaluate the policy and timeframe as the situation develops.
Customers are encouraged to contact KUA at 407-933-9800 to make payment arrangements or to inquire about other programs that could be beneficial.
At the same time, proactive actions have been taken by KUA to both prevent the spread of the illness and protect the safety and health of our employees. KUA field and power plant operations will continue as normal during this time. As a customer, you can be assured that our comprehensive plans and procedures will ensure a continuation of operations and service.
KUA is committed to doing what we can to help our customers, our employees, and the community we serve navigate this uncertain time.
Thank you for allowing us to serve you.