KISSIMMEE — Kissimmee Utility Authority earned a Public Power Customer Satisfaction Award, and an Excellence in Public Power Communications Award from the American Public Power Association. The awards were presented this week at APPA’s Customer Connections Conference in Louisville, KY.
Customer Satisfaction Award
The Customer Satisfaction Award is the result of receiving high marks from customers in the areas of: customer service, field personnel, communication, reliability, value, outage response, innovation, and overall satisfaction.
Winners of Public Power Customer Satisfaction Awards are chosen at gold, silver, and bronze levels based on responses to customer surveys. KUA received a bronze level award for an average rating greater than 80% across the eight categories.
Excellence in Public Power Communications Award
KUA earned an Award of Merit in the video category for its video showcasing how the utility assisted Give Kids The World Village, a nonprofit resort in Kissimmee, Florida, that provides critically ill children and their families with week-long wish vacations at no cost. This resort serves families whose children often rely on respirators and other medical equipment, emphasizing the urgent need for a quick and safe power restoration during Hurricane Ian.
The entries for this award are judged in three categories: Print & Digital, Web & Social Media, and Video. Awards were given to those that showed ingenuity and creativity in telling their stories through outstanding copy, design, financial data presentation, graphics, social media engagement, video editing, and web layout and interactivity.
Twenty-three public power electric utilities and utility organizations earned Excellence in Public Power Communications Awards from the American Public Power Association.
Founded in 1901, KUA is Florida’s sixth largest community-owned utility, powering 93,000 customers in Osceola County, Florida. For more information, visit www.kua.com.
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