KISSIMMEE — Kissimmee Utility Authority has appointed Rhonda Reaves-Smith as the utility’s vice president of customer service, effective August 1. With over two decades of utility customer service experience, Reaves-Smith will bring a wealth of knowledge and expertise to KUA.
Reaves-Smith will report to KUA president and general manager Brian Horton and will oversee the utility’s customer service functions, including the call center, face-to-face customer care, energy conservation, emerging technologies, billing & collections, key accounts, and Automated Metering Infrastructure Operations.
Prior to joining KUA, Rhonda served as Assistant Director of Customer Operations with the City of Tallahassee, which included electric, water, natural gas and solid waste utilities. During her tenure at the City of Tallahassee, Reaves-Smith spearheaded the implementation of a new Customer Information Utility Billing System. Leading a team of professionals, she guided strategic decision-making concerning policies, procedures, and technological enhancements to elevate the overall customer experience.
“I am confident Reaves-Smith will be an effective member of our executive team and will continue to drive our customer service priorities forward,” said Brian Horton, KUA President & General Manager. “Her extensive knowledge across multiple customer service business units will continue to accelerate our collective success.”
Reaves-Smith holds a Master’s degree in Public Administration from Florida State University and a Bachelor of Science in Business Economics from Florida Agricultural & Mechanical University.
Founded in 1901, KUA is Florida’s sixth largest community-owned utility powering 93,000 customers in Osceola County, Florida. For more information, visit www.kua.com.
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