Kissimmee Utility Authority’s Medical Essential Service Program identifies residential customers who are dependent upon continuously electric-powered medical equipment to sustain life or prevent serious medical complications.
The primary benefit of the program is advanced notification of interruption of service due to non-payment of an electric bill and pre-planned outages. The registered customer’s account is also flagged to alert utility employees who may be working on the customer’s meter or service line.
Participation in the program does not guarantee uninterrupted electric service, and it does not exempt customers from payment of their electric bills. The program also does not automatically extend electric bill due dates, nor does it provide priority restoration.
To qualify, in accordance with Florida Statute Title XXVII Chapter 366.15, the patient must:
- Reside at the customer of record address.
- Qualify and register annually and complete forms supplied by KUA and signed by a Florida licensed physician.
- Be dependent on continuously electric-powered medical equipment to sustain life or prevent serious medical complications.
In the event of loss of power, it is the customer’s responsibility to have a power back-up system for their medical equipment, as well as an action plan for proceeding to the nearest medical facility.
To qualify for participation in our Medical Essential Service Program, please call 407-933-9800.
|Medical Essential Form|