Category: News

KISSIMMEE — The Kissimmee City Commission on Tuesday appointed Melissa Thacker to a five-year term on the Kissimmee Utility Authority board of directors. Thacker is a Sr. Project Manager at Balfour Beatty US, and has lived in Kissimmee for the past 30 years. Thacker graduated from University of Florida with a Bachelor of Science in…

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KISSIMMEE— Kissimmee Utility Authority’s customer service center and administrative offices will be closed in observance of Memorial Day on Monday, May 27. Regular utility business hours will resume on Tuesday, May 28. Customers wishing to make a bill payment can do so through the utility’s automated telephone system at 407-933-7777, online at my.kua.com or at any…

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KISSIMMEE— With the start of the 2024 Atlantic Hurricane Season approaching, Kissimmee Utility Authority released its 2024 Osceola Hurricane Guide, a free, bilingual, comprehensive preparedness guide offered annually to Osceola County residents. A partnership between KUA, Osceola County, the cities of Kissimmee and St. Cloud, Toho Water Authority and UF IFAS Extension in Osceola County, the…

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KISSIMMEE— Kissimmee Utility Authority crews deployed to Tallahassee this afternoon to assist with power restoration after severe storms Thursday night. The crews departed Kissimmee just after 1 p.m. As part of KUA’s mutual-aid agreement with utilities across the nation, the utility sent 12 linemen and a convoy of vehicles to Tallahassee to assist the City of…

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KISSIMMEE— Responding promptly to customer concerns, maintaining high system reliability, and having knowledgeable and courteous employees helped Kissimmee Utility Authority to continue earning high marks for overall customer satisfaction in 2024, according to the results of a third-party survey released by the utility. KUA’s annual Customer Satisfaction Survey, which examined eight organizational characteristics, was conducted…

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WASHINGTON, D.C.— Kissimmee Utility Authority has earned a Diamond Level Reliable Public Power Provider (RP3)® designation from the American Public Power Association for providing reliable and safe electric service. The RP3 designation, which lasts for three years, recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development, and system improvement.…

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KISSIMMEE — Kissimmee Utility Authority has earned the American Public Power Association’s Safety Award of Excellence for safe operating practices in 2023. The utility earned Diamond Status in the category for utilities with 250,000 to 999,999 worker-hours of annual worker exposure. More than 160 utilities entered the annual Safety Awards for 2023. Entrants were placed in…

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KISSIMMEE — Kissimmee Utility Authority staff members will take part in a mock disaster drill on Wednesday, April 10 to test the readiness of the utility for this year’s hurricane season. The Atlantic hurricane season begins June 1 and ends November 30. The four-hour drill will involve a wide range of activities, including both live-action training…

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KISSIMMEE — As electric vehicle ownership continues to increase nationwide, KUA is excited to introduce its electric vehicle charging program, allowing residential customers the ability to conveniently charge their vehicles at home. The KUA home EV charger is a 7.68kW/240 volt charger and depending on the EV battery size or state of charge, the charger will…

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KISSIMMEE — Kissimmee Utility Authority is seeking individuals interested in appointment to the utility’s board of directors. Members of the Kissimmee Utility Authority’s Board of Directors are non-paid officials who serve as policymakers for the utility.  This is a five-year term beginning October 1, 2024. The current outgoing board member is not eligible for reappointment.…

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