The Customer Service Center is available Monday-Friday from 7:00 a.m. – 6:00 p.m. excluding holidays to respond to online requests. If you need immediate attention please call 407-933-9800 24-hours a day.
![](https://kua.com/wp-content/uploads/2018/03/Restoring-Communities-Award.jpg)
Severe Outage Alerts
To receive updates from KUA on power restoration following a storm.
![](https://kua.com/wp-content/uploads/2024/01/image-1-19.jpg)
Street Light Outage
Use the form to notify KUA of a Streetlight in need of attention.
![](https://kua.com/wp-content/uploads/2015/07/image-1-16.jpg)
Report Utility Theft
Utility theft is illegal and raises rates of all of KUA’s customers. Help us stop utility theft today!
![Assistance](https://kua.com/wp-content/uploads/2021/05/6.jpg)
Customer Support
KUA provides a downloadable Customer Welcome Packet for new customers.
![public-service-requests](https://kua.com/wp-content/uploads/2024/01/public-service-requests.jpg)
Public Record Request
Request public records.
![map-directions](https://kua.com/wp-content/uploads/2024/01/map-directions.jpg)
Map & Directions
The Customer Service Center is located at 1701 W. Carroll Street, Kissimmee, Florida 34741.
Contact KUA
Contact the Kissimmee Utility Authority
![phone](https://kua.com/wp-content/uploads/2024/01/image-1-17.jpg)