Hours of Operation
The Customer Service Center is available Monday-Friday from 7:00 a.m. – 6:00 p.m. excluding holidays to respond to online requests. If you need immediate attention, please call 407-933-7777 24-hours a day.
- Phone: 407-933-9800 or toll-free at 877-582-7700
- Fax: 407-933-1936
- Live Chat – temporarily unavailable
- Email: [email protected]
- Contact KUA
KUA is Closed in Observance of the Following Holidays
- New Year’s Day
- Martin Luther King JR. Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Thanksgiving Holiday
- Christmas Eve
- Christmas Day
Online Customer Services
- Welcome to KUA
- Request New Electric Service
- Electric Rates
- Transfer Account
- Report a Street Light Outage
- Pay My Bill
- Update Utility Account
- Cancel Your Service
- Service Territory
- Tree Trimming
- Home Energy Audit
- Report a Scam
- Public Record Request
- Customer Welcome Packet
Other Helpful Links
- How to Read Your Bill
- Medical Essential Customers
- Identity Theft Victims Support
- Why We Need Your Social Security Number?
- Rental Property Management and Realtor Assistance
Mailing and Business Address
Kissimmee Utility Authority
1701 W. Carroll Street
Kissimmee, FL 34741
Phone: (407)-933-7777
Toll Free: (877)-582-7700