Customer Support

KUA’s Customer Service Center is open weekdays from 7 a.m. – 6 p.m. Walk-in lobby hours are weekdays from 7 a.m. – 6 p.m. Emergency support is available 24-hours a day.


KUA is closed in observance of the following holidays:

New Year’s Day
Martin Luther King JR. Day
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Thanksgiving Holiday
Christmas Eve
Christmas Day

Online Customer Services

Walk-in Business Address

Kissimmee Utility Authority
1701 W. Carroll St.
Kissimmee, Florida 34741

Customer Welcome Packet

KUA provides a downloadable Customer Welcome Packet for new customers. The 19-page guide includes electric service rates, outdoor lighting rental options, Good Neighbor Utility Assistance Fund brochure, and an ENERGY STAR brochure with tips on saving energy.

Customer Welcome Packet