Customer Support

KUA’s Customer Service Center is open weekdays from 7 a.m. – 6 p.m. Walk-in lobby hours are weekdays from 7 a.m. – 6 p.m. Emergency support is available 24-hours a day.

KUA is closed in observance of the following holidays:

New Year’s Day
Martin Luther King JR. Day
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Thanksgiving Holiday
Christmas Eve
Christmas Day


Online Customer Services


Walk-in Business Address

Kissimmee Utility Authority
1701 W. Carroll St.
Kissimmee, Florida 34741


Customer Welcome Packet

KUA provides a downloadable Customer Welcome Packet for new customers. The 19-page guide includes electric service rates, outdoor lighting rental options, Good Neighbor Utility Assistance Fund brochure, and an ENERGY STAR brochure with tips on saving energy.

Click for Customer Welcome Packet